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The observer’s responsibility is to objectively evaluate the test and ensure the test specifications, processes, and policies are being followed.  For the CLT-E (CHT in Canada) certification exam, the observer/evaluators perform a key role in ensuring a candidate’s testing experience would be the same from licensee to licensee as well as from one testing event to another presented by the same licensee.

With the revised exam and Observer checklist, the licensees and the International Certification Council (ICC) have a renewed focus on administering the exam “to the letter” and ensuring its validity, reliability, defensibility … and above all else … its consistency in execution.

The Observer program is a pivotal part of the CLT-E certification program.  The ICC endeavors to assign an industry expert to each field testing event.  These individuals will be known to be knowledgeable, professional, and thorough, and as such, qualified to perform the role of the observer and evaluate the licensee’s testing event.

Observers who have been notified by the ICC of their assignments will find the information, documentation, and forms needed to arrange their travel and reimbursements and complete their observer reports below:

The Observer Manual contains information on how a person qualifies to be an observer, the timeline that each observer should follow leading up to the test, a copy of the expense report, general instructions, a summary of the items included on the checklist report and the Candidate and Judge Orientation meeting agendas.  Observers should become familiar with the manual, including timelines and travel instructions, soon after receiving their assignment.  It is recommended that the observer print this short document and prepare a binder to hold all supporting documents for the event. 

PLANET will send you the test books and Site/Materials lists as .pdf files to include in this binder.  Every Observer should spend time reviewing these pages since the structure of the test has changed radically effective 6/1/2008.  Ask the Test Administrator to confirm which specialty modules will be offered at the test you observe.  A digital camera would be useful to document what you find at the test site – a picture is always worth a thousand words.

The Observer Checklist should be printed out and completed throughout the day of the test.  We suggest you print 2 copies to have on site with you, just in case . . .  It will take good time management skills to gather information on everything during the course of the day.  The Observer should be familiar with the checklist prior to arriving at the test site and have a game plan in mind.  Afterward, the information should be entered into the Excel document and sent to PLANET as an attachment to e-mail along with any photos taken to illustrate the comments in the report.

The Observer Checklist includes a list of documents to collect from the Test Administrator.  These should be mailed to the PLANET office or sent electronically as scanned documents. 

Both the Checklist and the Expense Report MUST to be completed and sent PLANET WITHIN 30 DAYS OF THE TEST.  Please note the limitations on certain expense categories and the requirement for receipts.

excerpted from the PLANET REIMBURSEMENT POLICY

• Airfare: The least expensive 21-day advance commercial airfare in coach class, not to exceed $500, will be reimbursable from the airport nearest the traveler’s home or office to the airport nearest the destination.  Airline reservations should be made at least 21 days in advance of travel.  Detailed reservation reports should accompany expense statements.  Preferred carriers may be utilized if the airfare is equivalent to the lowest fare available.
• Automobile, train, or bus: Total reimbursable expenses, including expenses incurred en route, shall not exceed the cost of airfare.  Automobile expenses shall be reimbursed at PLANET’s current mileage reimbursement rate up to airfare cost or $500, whichever is lower.
• Traveler’s home parking, shuttle, taxi: Total reimbursable expenses for taking a shuttle or taxi or parking your personal automobile shall not exceed $20 per day.

If you are interested in being considered for an Observer assignment, please let your Test Administrator know.  Click here to find the name of the administrators and the phone number.  Licensee Test Administrators and Test Committees forward names of qualified individuals for consideration to the Observer Chair and PLANET. 

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2008 Observer Manual

Observer Checklist

Expense Report Template